Technical Assistance & Accommodations

Sep 4, 2020

Helpdesk (telephone and email)

The Wilmette Institute staff strive to provide same-day assistance whenever possible. You can call us 24/7 at 877-wilmette (877-945-6388). Please be aware that since listening to voice mails may be delayed, we cannot always respond immediately. If you have difficulties following the guidance in our Tutorials, please feel free to get in touch with one of the administrative staff listed below. We will do our best to assist you.

WI Director, Robert Stockman
Dr. Stockman is generally available Monday through Friday, 9 to 4 Eastern Standard Time, as well as many nights and weekends within an hour or two. At odd times, it may take him 24 hours or more to respond. The Director can change passwords and deal with many basic problems using Moodle.

WI Registrar, Nicola Daniels
Mrs. Daniels can change passwords, assist with registration, and grant tuition support. She can also answer questions about Moodle course pages, social media postings, and internet resources.

Accommodating Disabilities

The Americans with Disability Act (ADA) of 1990, Section 504 of the 1973 Rehabilitation Act, states that all individuals should have equal accessibility–including online instructional opportunities. ADA requires that all online courses be fully compliant from the start of the course.

More and more WI students need our courses to be ADA compliant. For example, the use of screen readers is becoming more common, so our courses need to facilitate their use. Course developers and instructors must do their due diligence to develop ADA-compliant courses and respond to specific requests for accommodations in the courses they teach. This ADA checklist is shared with anyone involved in creating a Wilmette Institute course.

Most elements for compliance are standard in WI courses and are incorporated when putting a course into Moodle. For example, WI will use its standard font, not the font a course developer wants to use. We do not use colored, fancy fonts, and backgrounds and hyperlinks are also standardized to be ADA compliant. We will not publish unclear images, audio, or video files.

Participants with disabilities may find that taking the course with a study group will enable better access to online materials. The Wilmette Institute encourages local study groups, and gives registration discounts to groups of 2 to 10 people who wish to study a course together.  These groups need not live in the same locality.

If you have a general question or suggestion, please use the online contact form on our Contact page. We look forward to hearing from you.

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