Helpdesk (telephone and email)
The Wilmette Institute staff strive to provide same-day assistance whenever possible. You can call us 24/7 at 877-wilmette (877-945-6388). Please be aware that since listening to voice mails may be delayed, we cannot always respond immediately. If you have difficulties following the guidance in our Tutorials, please feel free to get in touch with one of the administrative staff listed below. We will do our best to assist you.
WI Director, Robert Stockman
Dr. Stockman is generally available Monday through Friday, 9 to 4 Eastern Standard Time, as well as many nights and weekends within an hour or two. At odd times, it may take him 24 hours or more to respond. The Director can change passwords and deal with many basic problems using Moodle.
WI Registrar, Nicola Daniels
Mrs. Daniels can change passwords, assist with registration, and grant tuition support. She can also answer questions about Moodle course pages, social media postings, and internet resources.
The Wilmette Institute is doing its best to assist learners with disabilities. A staffer has taken an online course about accessibility and helps us with specific issues. Moodle, our online course delivery system, is designed so that it can be scanned by reading software. Most course readings are presented in Adobe PDF format and can be scanned by reading software if they have been run through optical character recognition software (which we do as we update each course). Scans of some older printed documents have not been processed with optical character recognition software, and thus cannot be read reliably by it. Most of the online readings via other internet websites are accessible.
All our videos are stored on our YouTube channel, where automated software generates a transcript. This software often makes mistakes, especially with unusual words; for example, the name “Taherzadeh” is usually rendered “two hairs a day.” We are cleaning up the transcripts whenever we can and need volunteers to help. The Wilmette Institute continues to look for ways to improve course features and functions to ensure better accessibility.
Participants with disabilities may find that taking the course with a study group will enable better access to online materials. The Wilmette Institute encourages local study groups, and gives registration discounts to groups of 2 to 10 people who wish to study a course together. These groups need not live in the same locality.
If you have a general question or suggestion, please use the online contact form on our Contact page. We look forward to hearing from you.