Helpdesk (telephone and email)
If you need assistance or would like to request accommodations, please contact us:
- Student Services / Registrar: nicolad@wilmetteinstitute.org
- Technical Support: support@wilmetteinstitute.org
- Phone: 1-877-WILMETTE (1-877-945-6388)
We are committed to responding as promptly as possible, typically within 24 hours.
Accessibility and Inclusive Learning
The Wilmette Institute is committed to fostering an inclusive and accessible learning environment for all students. In accordance with the Americans with Disabilities Act (ADA) and other applicable laws, we provide reasonable accommodations to ensure equal access to our educational programs, services, and activities.
Our online courses, delivered through Moodle (version 4.5), are designed with accessibility in mind and support assistive technologies such as JAWS (latest version recommended), NVDA, ChromeVox, and Orca. Courses incorporate standardized, accessible design practices, including:
- Clear, readable fonts and consistent formatting
- Standardized colors, backgrounds, and hyperlinks
- Avoidance of unclear or low-quality media
Transcripts are not automatically provided for all course videos; however, they are available upon request in most cases.
Requesting Accommodations
Students who require accommodations due to a disability are encouraged to contact Student Services as early as possible, preferably before the start of a course. Requests should include relevant documentation and a description of the accommodations needed.
Accommodations are determined through an interactive process to ensure appropriate support based on individual needs and course requirements. These may include:
- Extended time for assignments
- Alternative formats for course materials
- Access to assistive technologies
- Modifications to course activities
- Captioned videos or transcripts upon request
All information related to accommodation requests is kept confidential and shared only as necessary to provide support.
Additional Support
If you encounter accessibility barriers or have unresolved concerns, please contact us so we can assist you or guide you through the appropriate next steps.
For full details, please refer to the Inclusive Learning and Accessibility Policy.
