Moodle FAQs

1. Will I have to participate in the course at a specific time?

No. Learners live in so many time zones and work at such different hours that it is impossible to get everyone together at once. All work is designed to be completed “asynchronously,” meaning that you do not have to do any thing at the same time as other learners.

One exception is OPTIONAL conference calls, chats, or video webinars, which obviously have to occur at a specific time.

Another exception is a small number of our courses that have intentionally been built around live web video presentations. But those courses are prominently marked as such, and even then people can watch the recording later.

2. I tried to add an attachment to a posting, but it was too large. What do I do?

Contact Robert Stockman at rstockman@usbnc.org. Our first version of Moodle limited postings to 1 attachment and a maximum size of 500 kb (half a meg). That setting is still in many courses. But we can now change it to allow up to 10 attachments and up to 8 or even 10 megs per attachment.

3. How do I see all my postings?

Open your profile  (click the down arrow beside your profile picture at the top right and choose “Profile”). In the “Miscellaneous” box on the right, click on “Forum posts.”

4. How do I change my Email address?

Because your email address also serves as your username, you cannot change it yourself in the Moodle course management system. Please contact wi@usbnc.org and we will be happy to change it for you.

5. How do I find the name of my mentor?

•    Click on “Participants” in the upper left corner (top of left column)

•    Scan down and Click on your name. This will open your profile.

•    Scan down profile for “Group.”

NOTE: “Group” will be followed by something, such as “John Jones Mentoring Group.” The group title will have the name of your mentor.

•    Click name of your group.

NOTE: The screen will refresh with a list of group members, including the name of your mentor and his/her email address.

•    Click name of your mentor.

•    Click on “message” (a button to the right of your mentor’s name). This will allow you to send a message to your mentor (or anyone else in the course) through the course’s messaging system.

6. I just typed a lot of text into a forum and lost it somehow. Can I get it back?

Our new version of Moodle backs up your typing periodically. But you might still have trouble finding the backup and using it.

One can lose typing on all sorts of forums, not just the ones on the Wilmette Institute site. There are two ways this can happen:

  • A combination of key strokes can close the page.
  • You can “time out” — that is, if you take too long to compose a page, the copy cannot be saved. The Moodle software is set to let you remain logged into a page for 2 ½ hours, but sometimes individual computers have shorter timeout deadlines.

There are two simple solutions to the problem of losing copy:

  1. Compose your text in Microsoft Word or another word-processing program, and paste it into the forum. Copying and pasting has one drawback: the formatting can be lost.

You can avoid formatting problems by copying the text from your word-processing program and pasting it into Notepad (which you can find on your computer by clicking on the “Start” icon on lower left of your screen).

Then you will need to copy the text from Notepad and paste it into the forum

NOTE: Ctrl + c will copy, and Ctrl + v will paste (if you cannot find any copy and paste icons). “Ctrl” is the “control” key on the lower left side of your keyboard. For Macs, use Command + c for copy and Command + v for paste.

2. Compose the text in the text box, BUT every five minutes or so (and right before you add the posting to the forum), highlight the entire text, and copy it into your “paste” buffer.

If you have no icon for doing this, highlight the text, and click on Ctrl + c to copy it. That way, if something goes wrong, you can click on Ctrl + v (“paste”) and put the text back in the box.

That is what we recommend, especially if the posting is long. Either method will save a lot of grief!


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